FAQ

Q. How does the service work?

A. You will use a testamentary instruction form to document your clients wishes, the instructions are then sent to us (by post, scanned and emailed) for our preparation. Upon completion a draft copy of the documents will be sent by email for you to approve and make any amendments where necessary. Upon your approval the professionally presented final documents are then sent to you for your client to sign and attest.

Q. What if I need some technical assistance?

A. Should you require technical assistance before or after taking instructions for a client then we offer unlimited technical support. You can email as many times as required. Email enquiries are required for insurance purposes and also minimise any misunderstanding.

Q. How do I charge for my services?

A. As we are only your back office, you decide how much to charge your clients and we charge you a set fee dependant on the services being drafted. Our price list shows RRP’s for all of our services for you to work from if you wish.

Q. Do you provide training?

A. No, but the College of Will Writing in Lincoln run a variety of courses which may be of use.

Q. Do I need insurance?

A. No, you do not need to take separate Professional Indemnity Insurance (PII) to cover your will writing business, as all your Wills written and advice given by WillPack™ is covered by our own PII. However if you offer services which WillPack do not provide then separate PII will be required to cover the additional activities.

Q. How much does it cost to join?

A. Our requirements to become a WillPack Partner mean you need to be an affiliate member of the Society of Will Writers, which carries an independent fee. An annual fee of £75 covers your membership to the Society and a one off payment of £25 will make you a WillPack Partner. These fees entitle you to unlimited technical assistance, PI insurance cover for all your wills, your affiliate membership to the Society of Will Writers, availability of training at our office in Lincoln, access to the College of Will Writers, monthly CPD tests and discounts on all College of Will Writers training courses.

Q. Will each of my wills be checked for legal validity?

A. We have legally trained staff that make sure each bespoke Will is correctly drafted and is legally binding. Further to this, if there is an opportunity for further estate planning based on the clients details that we have been provided, we may contact you with information that you can present to your client for their consideration. You also have a duty of care to your clients to read over the Will and advise us if there is anything you don’t understand.

Q. I wish to store the wills for my clients, does WillPack™ offer storage?

A. As a WillPack Partner you are welcome to arrange to store your clients Wills and other documents through The National Will Archive. Contact The National Will Archive for more information on the options available.

Q. How long does it take to produce the Wills and documents once I have submitted the clients instructions?

A. Our guarantee that you will receive drafts within our standard time scale of 7-10 working days as long as all the information has been provided. We also offer two Express Services: drafts within three-days and drafts on the same day as submission (as long as this is before 2pm). There are small, additional, fees for this. Remember there is a 14 day cooling of period for clients who are seen away from your premises.

Q. Suppose I need the documents sooner than 7 days or even next day; is it possible?

A. Yes, WillPack offers guaranteed 3 day service and same day despatch providing the instructions are received in the office before 2pm, otherwise it will be next day. There is a small surcharge for both these services.

Q. Do you offer Digital Storage?

A. Yes, through Safe-4 information management WillPack can provide digital storage. Here you can store digital copies of any legal documents.